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Monday, March 14, 2011

Outlook not working for Exchange 2010 mailbox users

Exchange 2010 installation is coexisting with exchange 2003 in my environment.
Outlook web app works fine and I can move mailboxes to 2010 no problem.

If I try to setup first time the outlook profile for any exchange 2010 mailbox user,
when I click on the 'check name' in outlook 2003, even though I have entered the name
of the Exchange CAS server and enabled the checkbox in outlook for encrypting exchange connections,
I receive the following error "The connection to Microsoft exchange server is unavailable.
Outlook must be online or connected to complete this action"

If instead of the exchange 2010 cas name, I use the exchange 2003 server name, and
I click 'check name' in outlook, the username resolves correctly. However when outlook
opens, I receive error:

"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file"


When I initially got the error '"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file", this may have been because the CAS
array exchange object was not created in active directory. I think this may be so because when I tried to run
set-mailboxdatabase -rpcclientaccessserver , the command would not work unless I replaced the fqdn with
the cas array identity name. When I deleted the CAS array object using remove-clientaccessarray command, and
recreated it, it then allowed me to use the fqdn parameter.


If instead of the exchange 2010 cas name, I use the exchange 2003 server name, and
I click 'check name' in outlook, the username resolves correctly and the exchange server name is automatically
changed to the exchange 2010 server name. However when outlook
opens, I receive error:
"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file"