Thursday, March 24, 2011
Printer prints horizontal Lines
measure the distance between the horizontal lines. that will be the diameter of a roller in your printer. if laser, might be bad drum. see epson website for exact troubleshooting steps for print quality problems for your printer model
Printer printing smudged copies, lines, or distorted text or images.
Question
Printer printing smudged copies, lines, or distorted text or images.
Answer
This printer issue could be caused by any of the below possibilities, follow each of the below recommendations for troubleshooting this issue.
Paper issues
When printing on untraditional paper your printer may experience smudges, un-even or crooked text, or text that runs off the edges of the paper. To verify this is not the issue try 8 x 11 or standard paper in the printer and see if the printer experiences the same issue.
If your printer is printing fine on standard paper but is unable to print on special paper you could be experiencing any of the below issues with the special paper.
Paper is not being fed into the printer properly. Often special sizes of paper will require that you move a slider to the edge of the paper or feed the paper into the printer in a non-traditional method. See your printer documentation for steps on feeding different sizes of paper into the printer.
Some paper has different textures or surfaces that may cause smudging, streaks, or lines to occur. If you're getting any of these symptoms make sure to try different paper. If it is only occurring with a specific paper it's likely the paper causing the issue. If these issues happen with all paper continue reading the other below possible causes.
Driver related issue
If a printer is printing un-readable text, garbage, or other strange characters it's likely that you're experiencing a driver related issue. Download and install the latest drivers for your printer. A listing of printer manufacturers and links to each of their driver pages can be found on our printer drivers page.
Dirty our out of line printer heads
Your printer may be printing fuzzy, blurry, or other faint text because of dirty print heads. All modern printers have some printer cleaning, self-test, or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print. It is recommended if you use your printer heavily or have had it for more than one year that you perform this function. This can be done either through the software included with your printer or by pressing one or more of the buttons at the same time on your printer. Additional information about how to do this can be found in your printers documentation.
Ink or toner cartridge issues
Over time you'll need to replace the ink jet ink cartridges or the toner if you're using a laser printer. If you've been using your printer for more than a few months you may want to check the ink level or toner level. Often with most modern printers you can check these levels through software or a light indicator will be flashing or be orange indicating that one or more ink cartridge or toner cartridge needs to be replaced.
If it's been over a year since you've replaced your ink or toner cartridge we suggest you replace it.
Other printer hardware issue
Finally, if you've tried all the above recommendations and continue to experience issues it's possible your printer may be encountering a hardware related issue. Contact the printer manufacturer for additional recommendations and suggestions on repair or replacements.
What should you do if an inkjet printer prints with missing dots or lines on the page?
A. First, reboot your computer and printer. Then, print a test page in Notepad (programs>accessories>Notepad)--type some information on it first. If it prints okay,
then it has to do with your software or fonts being corrupted. Run the repair program on the cd for your system and see if that helps.
Next check the ink cartridge. Your printer may have a "cleaning routine", if so run it. Or just replace the cartridge.
My Epson printer prints horizontal lines and is missing colors or black print. How can I resolve this?
Make sure you are using the correct Epson printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only. Another reason is that the print head nozzles may be clogged. You can run a utility program to clean your print head. For more information go to http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=14436&prodoid=8291&foid=38005
Printer printing smudged copies, lines, or distorted text or images.
Answer
This printer issue could be caused by any of the below possibilities, follow each of the below recommendations for troubleshooting this issue.
Paper issues
When printing on untraditional paper your printer may experience smudges, un-even or crooked text, or text that runs off the edges of the paper. To verify this is not the issue try 8 x 11 or standard paper in the printer and see if the printer experiences the same issue.
If your printer is printing fine on standard paper but is unable to print on special paper you could be experiencing any of the below issues with the special paper.
Paper is not being fed into the printer properly. Often special sizes of paper will require that you move a slider to the edge of the paper or feed the paper into the printer in a non-traditional method. See your printer documentation for steps on feeding different sizes of paper into the printer.
Some paper has different textures or surfaces that may cause smudging, streaks, or lines to occur. If you're getting any of these symptoms make sure to try different paper. If it is only occurring with a specific paper it's likely the paper causing the issue. If these issues happen with all paper continue reading the other below possible causes.
Driver related issue
If a printer is printing un-readable text, garbage, or other strange characters it's likely that you're experiencing a driver related issue. Download and install the latest drivers for your printer. A listing of printer manufacturers and links to each of their driver pages can be found on our printer drivers page.
Dirty our out of line printer heads
Your printer may be printing fuzzy, blurry, or other faint text because of dirty print heads. All modern printers have some printer cleaning, self-test, or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print. It is recommended if you use your printer heavily or have had it for more than one year that you perform this function. This can be done either through the software included with your printer or by pressing one or more of the buttons at the same time on your printer. Additional information about how to do this can be found in your printers documentation.
Ink or toner cartridge issues
Over time you'll need to replace the ink jet ink cartridges or the toner if you're using a laser printer. If you've been using your printer for more than a few months you may want to check the ink level or toner level. Often with most modern printers you can check these levels through software or a light indicator will be flashing or be orange indicating that one or more ink cartridge or toner cartridge needs to be replaced.
If it's been over a year since you've replaced your ink or toner cartridge we suggest you replace it.
Other printer hardware issue
Finally, if you've tried all the above recommendations and continue to experience issues it's possible your printer may be encountering a hardware related issue. Contact the printer manufacturer for additional recommendations and suggestions on repair or replacements.
What should you do if an inkjet printer prints with missing dots or lines on the page?
A. First, reboot your computer and printer. Then, print a test page in Notepad (programs>accessories>Notepad)--type some information on it first. If it prints okay,
then it has to do with your software or fonts being corrupted. Run the repair program on the cd for your system and see if that helps.
Next check the ink cartridge. Your printer may have a "cleaning routine", if so run it. Or just replace the cartridge.
My Epson printer prints horizontal lines and is missing colors or black print. How can I resolve this?
Make sure you are using the correct Epson printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only. Another reason is that the print head nozzles may be clogged. You can run a utility program to clean your print head. For more information go to http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=FAQ&oid=14436&prodoid=8291&foid=38005
Monday, March 14, 2011
Cable Modem Not Working with Your Router?
For the last few months I have been using a cable modem that works fine when connected to the Ethernet network adapter in my desktop PC. I recently purchased a new notebook computer that also needs access to the Internet. Unlike my desktop PC, I'd like the notebook to be capable of using the Internet from other locations around my house, so I went to the local CompUSA and purchased a D-Link DI-614+ wireless router and a D-Link DEL-650+ PC Card for my notebook.
When I got home I installed the PC Card into my notebook and connected my cable modem to the router's WAN (define) port. For some reason, though, the router doesn't appear to be working. Neither of the two PCs can get onto the Internet. I went into the router's administration panel and checked the status of it, and it appears as though the router isn't picking up an IP (define) address from the cable modem. I thought that the problem might be with my cable modem, but when I reconnected it directly to my desktop PC, it worked fine.
I have tried a number of things to resolve this problem, but with no success. I even went as far as exchanging the router for another one, thinking that it might have been defective, but it wasn't. This leads me to believe that I am doing something wrong; I just have no idea what that might be. Do you have any suggestions that might help me resolve this situation? I am at my wit's end!
You'll be relieved to know that the solution to your problem isn't as elusive as you might think. And unless I miss my guess, the answer is quiet simple. I believe that the cause of your problem has to do with the MAC address (define) of your PC's Ethernet adapter.
You see, when your cable modem is first initialized, it associates itself with the MAC address of the network adapter that it is connected to. In this case, that would be the network adapter in your desktop PC. When the cable modem is disconnected from the PC and then connected to the router's WAN port, it can no longer locate the MAC address that it was originally associated with, preventing it from functioning.
This is a common characteristic of many cable modems and in most cases can easily be corrected. Before we begin, though, you should make a note of the IP address that your cable modem is assigning to your desktop PC when it's directly connected to it. We'll need that later to verify that the router is properly communicating with the cable modem.
Typically, all you need to do is unplug your cable modem from the power converter (or wall outlet) and leave it alone for a few minutes — 5 to 10 minutes is usually sufficient. Once you've done this, reconnect it to the power outlet and wait a few minutes for the modem to be initialized — again, about five minutes.
Once the cable modem has been reinitialized, you can go ahead and connect it to your D-Link router's WAN port. At this point, I would recommend you power cycle or reset your router. This will force the router to request a new IP address from the cable modem. Once this has been completed, your router should be online and communicating with the cable modem.
You can verify that the router is communicating with the cable modem by logging in to the router and clicking on the status tab. Under the WAN section you should see the same IP address (or at least a similar one) to the one you recorded earlier. If not, then your cable modem has not completed the initialization process, is still married to the old MAC address, or cannot connect to your service provider.
I should note that in some cases getting the modem to release a MAC address could take considerably longer than the 5 or 10 minutes I mention here. I know some people who have had to wait almost 45 minutes to get the router to reset itself properly, and others have needed to leave it unplugged overnight before it would reinitialize correctly. So don't be discouraged if it doesn't work immediately.
Now all you need to do is connect your workstations to the router. If you have DHCP (define) enabled — which by default it is enabled — you should find that all of your PCs have Internet access. If not, you have a problem with your network configuration, which you'll need to examine separately.
Also, it's possible that you've come across a modem that has become permanently linked to a specific MAC address. This may apply to you if you had to call your Internet service provider to activate your service. In this situation you'll need to have the router clone the MAC address that it is looking for. This capability is widely available in most routers and is enabled using the router's administrative interface. For more information on cloning a MAC address, please refer to your router's users manual.
When I got home I installed the PC Card into my notebook and connected my cable modem to the router's WAN (define) port. For some reason, though, the router doesn't appear to be working. Neither of the two PCs can get onto the Internet. I went into the router's administration panel and checked the status of it, and it appears as though the router isn't picking up an IP (define) address from the cable modem. I thought that the problem might be with my cable modem, but when I reconnected it directly to my desktop PC, it worked fine.
I have tried a number of things to resolve this problem, but with no success. I even went as far as exchanging the router for another one, thinking that it might have been defective, but it wasn't. This leads me to believe that I am doing something wrong; I just have no idea what that might be. Do you have any suggestions that might help me resolve this situation? I am at my wit's end!
You'll be relieved to know that the solution to your problem isn't as elusive as you might think. And unless I miss my guess, the answer is quiet simple. I believe that the cause of your problem has to do with the MAC address (define) of your PC's Ethernet adapter.
You see, when your cable modem is first initialized, it associates itself with the MAC address of the network adapter that it is connected to. In this case, that would be the network adapter in your desktop PC. When the cable modem is disconnected from the PC and then connected to the router's WAN port, it can no longer locate the MAC address that it was originally associated with, preventing it from functioning.
This is a common characteristic of many cable modems and in most cases can easily be corrected. Before we begin, though, you should make a note of the IP address that your cable modem is assigning to your desktop PC when it's directly connected to it. We'll need that later to verify that the router is properly communicating with the cable modem.
Typically, all you need to do is unplug your cable modem from the power converter (or wall outlet) and leave it alone for a few minutes — 5 to 10 minutes is usually sufficient. Once you've done this, reconnect it to the power outlet and wait a few minutes for the modem to be initialized — again, about five minutes.
Once the cable modem has been reinitialized, you can go ahead and connect it to your D-Link router's WAN port. At this point, I would recommend you power cycle or reset your router. This will force the router to request a new IP address from the cable modem. Once this has been completed, your router should be online and communicating with the cable modem.
You can verify that the router is communicating with the cable modem by logging in to the router and clicking on the status tab. Under the WAN section you should see the same IP address (or at least a similar one) to the one you recorded earlier. If not, then your cable modem has not completed the initialization process, is still married to the old MAC address, or cannot connect to your service provider.
I should note that in some cases getting the modem to release a MAC address could take considerably longer than the 5 or 10 minutes I mention here. I know some people who have had to wait almost 45 minutes to get the router to reset itself properly, and others have needed to leave it unplugged overnight before it would reinitialize correctly. So don't be discouraged if it doesn't work immediately.
Now all you need to do is connect your workstations to the router. If you have DHCP (define) enabled — which by default it is enabled — you should find that all of your PCs have Internet access. If not, you have a problem with your network configuration, which you'll need to examine separately.
Also, it's possible that you've come across a modem that has become permanently linked to a specific MAC address. This may apply to you if you had to call your Internet service provider to activate your service. In this situation you'll need to have the router clone the MAC address that it is looking for. This capability is widely available in most routers and is enabled using the router's administrative interface. For more information on cloning a MAC address, please refer to your router's users manual.
Outlook not working for Exchange 2010 mailbox users
Exchange 2010 installation is coexisting with exchange 2003 in my environment.
Outlook web app works fine and I can move mailboxes to 2010 no problem.
If I try to setup first time the outlook profile for any exchange 2010 mailbox user,
when I click on the 'check name' in outlook 2003, even though I have entered the name
of the Exchange CAS server and enabled the checkbox in outlook for encrypting exchange connections,
I receive the following error "The connection to Microsoft exchange server is unavailable.
Outlook must be online or connected to complete this action"
If instead of the exchange 2010 cas name, I use the exchange 2003 server name, and
I click 'check name' in outlook, the username resolves correctly. However when outlook
opens, I receive error:
"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file"
When I initially got the error '"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file", this may have been because the CAS
array exchange object was not created in active directory. I think this may be so because when I tried to run
set-mailboxdatabase -rpcclientaccessserver, the command would not work unless I replaced the fqdn with
the cas array identity name. When I deleted the CAS array object using remove-clientaccessarray command, and
recreated it, it then allowed me to use the fqdn parameter.
If instead of the exchange 2010 cas name, I use the exchange 2003 server name, and
I click 'check name' in outlook, the username resolves correctly and the exchange server name is automatically
changed to the exchange 2010 server name. However when outlook
opens, I receive error:
"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file"
Outlook web app works fine and I can move mailboxes to 2010 no problem.
If I try to setup first time the outlook profile for any exchange 2010 mailbox user,
when I click on the 'check name' in outlook 2003, even though I have entered the name
of the Exchange CAS server and enabled the checkbox in outlook for encrypting exchange connections,
I receive the following error "The connection to Microsoft exchange server is unavailable.
Outlook must be online or connected to complete this action"
If instead of the exchange 2010 cas name, I use the exchange 2003 server name, and
I click 'check name' in outlook, the username resolves correctly. However when outlook
opens, I receive error:
"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file"
When I initially got the error '"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file", this may have been because the CAS
array exchange object was not created in active directory. I think this may be so because when I tried to run
set-mailboxdatabase -rpcclientaccessserver
the cas array identity name. When I deleted the CAS array object using remove-clientaccessarray command, and
recreated it, it then allowed me to use the fqdn parameter.
If instead of the exchange 2010 cas name, I use the exchange 2003 server name, and
I click 'check name' in outlook, the username resolves correctly and the exchange server name is automatically
changed to the exchange 2010 server name. However when outlook
opens, I receive error:
"Unable to open your default folders. You must connect to your exchange server computer
with the current profile before you can sync your folders with your offline folder file"
Tuesday, February 1, 2011
Outlook 2003: The operation failed due to an installation problem
Error Message: “The operation failed due to an installation problem. Restart Outlook and try again.”
I received this error message this morning when I opened Outlook 2003 with a new user profile. It opened fine with the local Administrator account.
I checked the Windows Event Viewer and there’s a “Warning” entry there for MsiInstaller (Event ID 1004) with a description of “Detection of product… The resource ‘HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserData’ does not exist.”
Doing the following fixed the problem for me:
Start -> Run -> type in regedit.
Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common (or HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook as others have pointed out, please check your event logs to see which one you need to select (thanks to Supercow for noticing this)).
(I recommend that you back up your registry first before making any changes) Right-click on Common -> New -> DWORD Value. Name it UserData.
Double click on the DWORD value that you just created (i.e. UserData) and set Value data: to 1.
Close the Registry Editor and open Outlook again.
I received this error message this morning when I opened Outlook 2003 with a new user profile. It opened fine with the local Administrator account.
I checked the Windows Event Viewer and there’s a “Warning” entry there for MsiInstaller (Event ID 1004) with a description of “Detection of product… The resource ‘HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserData’ does not exist.”
Doing the following fixed the problem for me:
Start -> Run -> type in regedit.
Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common (or HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook as others have pointed out, please check your event logs to see which one you need to select (thanks to Supercow for noticing this)).
(I recommend that you back up your registry first before making any changes) Right-click on Common -> New -> DWORD Value. Name it UserData.
Double click on the DWORD value that you just created (i.e. UserData) and set Value data: to 1.
Close the Registry Editor and open Outlook again.
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete - Cant add Outlook accounts
Hi have recently started getting the following error message when setting up new accounts with Outlook 2007:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Outlook then prompts me to enter the username and password, i do so and get message again. This happens on Windows XP Professional and Vista, i cannot setup any accounts for new machines.
Points to note are that OWA works fine, and previous users who are already setup work fine also. It seems to be limited to setting up new Outlook 2007 accounts.
It can find the username fine. It comes up with green ticks underr the Online Search for your server settings
Quick update i removed Exchange from the mail001 box. I then rebooted the DC, and then rebooted mail box. Then it started working again.
This is great in that it works, however i am a bit concerned about migrating my 2003 server box mail server to Windows Server 2008 in case i get the same problems again.
Indeed not sure if its 100% fixed i hope it doesnt come back. Any ideas as to why it would have stopped working?
what made the most impact, as i was intermittently getting the domain controller could not be found, was to update the system bios and all hardware updates and drivers for the server itself (not microsoft stuff, manufacturer stuff) which made a big difference. so go to your hardware manufacturer and get the updates.
One solution I found...don't know if this will work for you.
On the local box, I removed the MS Office update: KB972363 and then I was able to connect to the account to my Exchange Server.
Here's the description of this KB from microsoft: http://support.microsoft.com/default.aspx/kb/972363?p=1
at the bottom are "known issues".
Connection to Microsoft Exchange Server is not available...Outlook must be online or connected to compete this activ
Explain your issue in full detail here:
Can not send or receive any email due to the above error popping up as soon as I log on to Outllok...using Vista as software and Outllook 2003 and have Webroot antivirus
Please Also Include:
Operating system (e.g. WinXP):
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):
Your antivirus software (e.g. Norton 2007):
Any extensions, toolbars or plug-ins
You haven't provided enough info. I have to assume that you're talking about trying to send mail with your Gmail account. Are you using Outlook to manage your Gmail? If so, which version? If I had to guess, you're doing this at work but your Exchange server has crapped out temporarily. If so, it probably hijacked Outlook, which will continue polling the Exchange server till it comes out of its coma. I recommend using gmail.com with your favorite browser till then
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Outlook then prompts me to enter the username and password, i do so and get message again. This happens on Windows XP Professional and Vista, i cannot setup any accounts for new machines.
Points to note are that OWA works fine, and previous users who are already setup work fine also. It seems to be limited to setting up new Outlook 2007 accounts.
It can find the username fine. It comes up with green ticks underr the Online Search for your server settings
Quick update i removed Exchange from the mail001 box. I then rebooted the DC, and then rebooted mail box. Then it started working again.
This is great in that it works, however i am a bit concerned about migrating my 2003 server box mail server to Windows Server 2008 in case i get the same problems again.
Indeed not sure if its 100% fixed i hope it doesnt come back. Any ideas as to why it would have stopped working?
what made the most impact, as i was intermittently getting the domain controller could not be found, was to update the system bios and all hardware updates and drivers for the server itself (not microsoft stuff, manufacturer stuff) which made a big difference. so go to your hardware manufacturer and get the updates.
One solution I found...don't know if this will work for you.
On the local box, I removed the MS Office update: KB972363 and then I was able to connect to the account to my Exchange Server.
Here's the description of this KB from microsoft: http://support.microsoft.com/default.aspx/kb/972363?p=1
at the bottom are "known issues".
Connection to Microsoft Exchange Server is not available...Outlook must be online or connected to compete this activ
Explain your issue in full detail here:
Can not send or receive any email due to the above error popping up as soon as I log on to Outllok...using Vista as software and Outllook 2003 and have Webroot antivirus
Please Also Include:
Operating system (e.g. WinXP):
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):
Your antivirus software (e.g. Norton 2007):
Any extensions, toolbars or plug-ins
You haven't provided enough info. I have to assume that you're talking about trying to send mail with your Gmail account. Are you using Outlook to manage your Gmail? If so, which version? If I had to guess, you're doing this at work but your Exchange server has crapped out temporarily. If so, it probably hijacked Outlook, which will continue polling the Exchange server till it comes out of its coma. I recommend using gmail.com with your favorite browser till then
How to configure Outlook to a specific global catalog server or to the closest global catalog server
In some situations, you may notice excessive network traffic when Microsoft Outlook attempts to contact the global catalog server.
This article describes how to configure Outlook to a specific global catalog server or to the closest global catalog server.
Note If the global catalog server and the Exchange Server computer are in the same site as the Outlook client, you do not need to make this registry setting. The normal referral mechanism provides the best performance.
This behavior occurs when the Exchange Server computer (where the Outlook client is homed) and the global catalog server are both located in a site that is remote from the Outlook client location.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
How to set the closest global catalog server
To have us set the closest global catalog server for you, go to the "Fix it for me" section. To set the closest global catalog server yourself, go to the "Let me fix it myself" section.
Fix it for me
To set the closest global catalog server automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Let me fix it myself
Use the following steps to force Outlook to identify and use the closest global catalog server yourself.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: Closest GC
Data type: REG_DWORD
Radix: Hexadecimal
Value data: 0x00000001
Quit Registry Editor.
How to set a specific global catalog server
In other topologies, you may want to force Outlook to communicate with a specific global catalog server, not necessarily the global catalog server that is closest to the Outlook client.
Note although you can manually change the registry parameter in the MAPI profile, it is overwritten the next time that you start Outlook.
To force Outlook to use a pre-defined global catalog server, use the following steps to set the following special registry parameter to point to the Fully Qualified Domain Name (FQDN). Doing this over-rides any setting in the MAPI profile.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: DS Server
Data type: REG_SZ (string)
Value data: FQDN of the global catalog server
Quit Registry Editor. If Outlook stops responding after you set the closest global catalog server or set a specific global catalog server, Outlook returns to the DSProxy process on the Exchange 2000 server and requests a new referral. The following are two possible limitations if you configure Outlook to a specific global catalog server:
The client-detected global catalog server may be out of date or semi-functional. If the global catalog server is having problems but still responds to Named Service Provider Interface (NSPI) requests, Outlook may not stop responding, and Outlook may return to the DSProxy for a new referral.
In multidomain environments, the global catalog server that you select may not be in the same domain as group objects in the Active Directory directory service. Therefore, users cannot update group membership because the local global catalog server has a read-only copy of the group.
This behavior can also affect how you add delegate permissions to a third party's account.
This behavior was recently changed so that you receive an error message when the "Send on Behalf Of" permission is not written. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
This article describes how to configure Outlook to a specific global catalog server or to the closest global catalog server.
Note If the global catalog server and the Exchange Server computer are in the same site as the Outlook client, you do not need to make this registry setting. The normal referral mechanism provides the best performance.
This behavior occurs when the Exchange Server computer (where the Outlook client is homed) and the global catalog server are both located in a site that is remote from the Outlook client location.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
How to set the closest global catalog server
To have us set the closest global catalog server for you, go to the "Fix it for me" section. To set the closest global catalog server yourself, go to the "Let me fix it myself" section.
Fix it for me
To set the closest global catalog server automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Let me fix it myself
Use the following steps to force Outlook to identify and use the closest global catalog server yourself.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: Closest GC
Data type: REG_DWORD
Radix: Hexadecimal
Value data: 0x00000001
Quit Registry Editor.
How to set a specific global catalog server
In other topologies, you may want to force Outlook to communicate with a specific global catalog server, not necessarily the global catalog server that is closest to the Outlook client.
Note although you can manually change the registry parameter in the MAPI profile, it is overwritten the next time that you start Outlook.
To force Outlook to use a pre-defined global catalog server, use the following steps to set the following special registry parameter to point to the Fully Qualified Domain Name (FQDN). Doing this over-rides any setting in the MAPI profile.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: DS Server
Data type: REG_SZ (string)
Value data: FQDN of the global catalog server
Quit Registry Editor. If Outlook stops responding after you set the closest global catalog server or set a specific global catalog server, Outlook returns to the DSProxy process on the Exchange 2000 server and requests a new referral. The following are two possible limitations if you configure Outlook to a specific global catalog server:
The client-detected global catalog server may be out of date or semi-functional. If the global catalog server is having problems but still responds to Named Service Provider Interface (NSPI) requests, Outlook may not stop responding, and Outlook may return to the DSProxy for a new referral.
In multidomain environments, the global catalog server that you select may not be in the same domain as group objects in the Active Directory directory service. Therefore, users cannot update group membership because the local global catalog server has a read-only copy of the group.
This behavior can also affect how you add delegate permissions to a third party's account.
This behavior was recently changed so that you receive an error message when the "Send on Behalf Of" permission is not written. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
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